Connections and communications
Connections to other systems, and the communications that take place across them, are critical to smooth voice operations. Major connections and communications are as follows:
- Digital lines and LAN connections that bring calls in from and send calls out to the public switched telephone network (PSTN)
- Connections between any MultiVantage systems and the IR system
- Connections from the back of the IR system to other devices, and to the LAN
- LAN connections between the IR system and servers that provide speech functions, database information, or both
A breakdown in any of these connections can affect voice response operations.
