|
|
|
|
|
When any connection that supports voice response applications experiences a problem, operations may be affected. Disruptions may occur in the public switched telephone network (PSTN), MultiVantage (DEFINITY) system, servers that support operations, or in the LAN.
Circuit-based configurations
Circuit-based configurations allocate a physical cable (or part of a cable by using Time Division Multiplexing) to each telephone call. Obviously, problems with these cables might affect voice response applications.
Packet-based configurations
When the VoIP feature is used, the voice data is transmitted in small packets that contain a fraction of the entire spoken transmission. Rather than a dedicated cable being used between the end-points, packets traverse the network between the end-points via one or more available routes. With this type of transmission, packets may get lost. An overloaded network might delay or lose packets.
