Overloading
Overloading may occur in these ways:
- An overloaded IR system exhibits performance problems. Causes of system overloaded include:
- Voice response applications that use system resources inefficiently or are too complex or lengthy
- Excessive system processes that are external to voice response operations
- LAN overloading may result from competition with other processes for LAN capacity. The result can be delays and breaks in the availability of required data and functions.
If the call load increases beyond the capacity of the IR system, call handling problems are likely to occur. A new system, or re-routing of calls, is generally required.
