Preparing to stop the voice system

When you stop the voice system, all voice services are halted after a specified time period. For that reason, you should stop the voice system only when absolutely necessary. To minimize the impact, take one of the following steps:

• Do administrative tasks that require stopping the voice system during non-business hours.

  For instance, you may do these tasks during evening hours or on the weekend, if those are times of low or non-existent call volume.

• Use another Avaya IR system for voice response services during the shutdown time

  If your organization has multiple Avaya IR systems, you may be able to route calls to another system when voice services are stopped. The system that is receiving calls must be able to:

  • Perform the same functions and access the same data as the system it replaces
  • Handle the increased call volume

During times of low call volume, you may choose to route calls directly to agents. If you choose to do this, you may need to arrange for agents to receive calls when automated services are off, especially if the agents will be looking up information that is usually provided automatically.

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