TTS008 (TTS_NORESOURCE)

Alarm level

Major.

Description

Proxy Text-to-Speech (PTTS) server has all ports busy, so there is no resource available to handle the request.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. Administer the Proxy Text-to-Speech (PTTS) server to support more connections.
2. Using the sproxyadmin command, administer the IR system to support the increased number of connections on the PTTS server.
3. If the problem persists, or if no additional connections are available, stop and start the voice system.
4. If the problem still persists, consider upgrading connections, upgrading the Proxy Text-to-Speech server, or upgrading both.

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