TTS009 (TTS_MGRFAIL)

Alarm level

Major.

Description

The Proxy Text-to-Speech (PTTS) application failed to create the TTS proxy manager.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To resolve the problem:

1. Go to the Text-to-Speech Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Text-to-Speech Configuration > Display Text-to-Speech Configuration) to check the configurations.

   You also may use the sproxyadm command.

2. If the configuration is incorrect, go to the Text-to-Speech Configuration screen and make the required changes.
3. Stop and start the voice system.

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