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PROXY003 (PX_SYS_MUTEX_FAILURE)

Alarm level

Major.

Description

The speech recognition or DPR proxy is not able to initialize mutex due to system error.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To resolve the problem:

  1. Stop and start the voice system.
  2. If the problem persists, contact your field support representative.

See Also

Stopping and starting the voice system

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