PROXY004 (PSYS_VSYS_QKEY_ERROR)

Alarm level

Critical

Description

The system was unable to get message Qkey for the specified Recognition Type.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To resolve the problem:

1. Stop and start the voice system.
2. If the problem persists, contact your field support representative.

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