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Type of feature
The Predictive Dialing System (PDS) Integration feature is an optional feature.
About the PDS Integration feature
The PDS Integration feature integrates the functionality of the Avaya IR system and the Avaya Predictive Dialing System. The PDS Integration feature provides a subset of PDS commands for the Avaya IR system, which allows the Avaya IR to act as agents attached to the PDS. These commands can be used as external functions in IVR Designer applications to add outbound functionality to the Avaya IR system. This integration allows the PDS to make an outbound call and pass the voice and data to the Avaya IR. The Avaya IR then processes the call as it would any other inbound call. The flexibility of the Avaya IR allows the IVR Designer application to provide a high level of complexity to the subsequent caller interaction. When the call is complete, certain information related to the call is passed back to the PDS so the record in the calling list is updated.
Software considerations
This feature uses the PDS Integration package software (AVdialer).
The following software is supported by the PDS Integration feature:
Setup considerations
For the Avaya PDS to recognize the Avaya IR system, it must be appropriately configured. For information about installing the PDS software, see Product Release Notes for Avaya PDS 12.0 or Product Release Notes for Service Pack 3 of Avaya PDS 12.0
Using this feature
Use Dialer external functions in IVR Designer to develop applications that interact with Avaya PDS.
