TTS004 (TTS_NOTINIT)

Alarm level

Major.

Description

The Proxy Text-to-Speech (PTTS) feature failed to initialize a resource.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. Go to the Text-to-Speech Configuration screen (Feature Packages > Speech and DPR Administration > Administration > Text-to-Speech Configuration) to check the configurations.

   You also may use the sproxyadm command.

2. If the text-to-speech configuration is incorrect, go to the appropriate configuration screen and make any required changes.
3. Stop and start the voice system.
4. If the problem persists, reboot the system.

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