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Alarm level
Major.
Description
The Proxy Text-to-Speech (PTTS) feature failed to communicate with the voice system during call processing. Applications using the feature to read from a text file will fail.
Repair procedure
Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.
To correct the problem:
