
Using double-byte data in VoiceXML applications
This topic applies only to VXML applications. Double-byte data cannot be used in TAS applications.
Operating system considerations
IVR Designer generates VXML applications using the native font of the operating system (OS). If the OS font doesn't match the language of the VXML application you are generating, some characters generate incorrectly. One of the following situations may occur:
- If the OS system is not double-byte but the VXML application is double-byte, the double-byte characters are generated incorrectly.
- If the OS system is double-byte but the VXML application is Latin-1 (not double-byte), some non-alphanumeric characters are generated incorrectly.
Use one of the following approaches to create the VXML application:
- If you have access to a PC with an operating system that matches the VXML format, use it to generate the VXML application.
- Use IVR Designer to generate and save the VXML application. Use a text editor to edit and save the VXML application.