To know which service pack to install on your system, you must know the software release currently installed on Avaya IR system.
To determine the current software release:
pkginfo -l AVir
The system displays a message similar to the following:
PKGINST: AVir
NAME: Interactive Response Base System
CATEGORY: IVR
ARCH: sparc.sun4u
VERSION: 1.2.1.085
VENDOR: Avaya Inc.
PSTAMP: 20040407032242
INSTDATE: Apr 12 2004 11:59
STATUS: completely installed
FILES: 619 installed pathnames
41 shared pathnames
23 linked files
80 directories
196 executables
5 setuid/setgid executables
115397 blocks used (approx)
The first three numbers of VERSION are the release number, in this case 1.2.1, the last three numbers are the software build number.