Upgrading to IR R2.0 on the same platform, with Solaris 8 update 8 O.S.

To upgrade from Avaya IR R 1.0, R 1.2, R 1.2.1, or R 1.3 to Avaya IR R2.0 with Solaris 8 update 8 OS on the same platform (Sun Blade 150 or Sun Fire 280R), perform the following steps:

Important:
The tsc and craft login home directories are removed during an upgrade from R 1.0, R 1.2, R 1.2.1, or R 1.3 to IR R2.0. To preserve the contents of these directories, back up the /export/home/tsc and /export/home/craft directories before beginning the upgrade process.

Before beginning the upgrade process, verify that all call traffic has been directed away from the Avaya IR system or that it is all right for the voice system to be stopped during the upgrade process.

Avaya recommends that you perform a full system backup before beginning the upgrade process.

1. Log in as root.
2. To stop the voice system, run the following command:

   stop_vs

3. To run the upgrade process from AVAYA IR R 2.0 Installation and Upgrade - CD 1, at the command prompt, enter the following command:

   /cdrom/cdrom0/upgrade

   The system displays the following message:

   IR UPGRADE UTILITY

   ------------------

   The IR system will be upgraded to version 2.0.

   1> It is strongly recommended that you take a full backup before you proceed with this upgrade.

   2> If you are going to upgrade to IR 2.0 for Solaris 8, then you MUST have the latest Solaris patch cluster

   (certified by Avaya) installed on your system.

   3> If you are going to upgrade to IR 2.0 for Solarit 8, please make sure that the OS version is Solaris 8 update 8.

   4> IR 2.0 no longer follows the RTU mechanism for licensing. Instead, WebLM is used for licensing the features.

   Please ensure that you have obtained a license file for IR 2.0.

   Would you like to:

   1> Upgrade IR, and the OS should be kept at Solaris 8 Update 8

   2> Upgrade IR, and the OS should be upgraded to Solaris 10

   3> Quit upgrade utility

   Enter your choice:

   Choose option 1 for upgrading to IR on Solaris 8 Update 8. After that, a prompt to bring the system to single user mode will be displayed.

4. When prompted, confirm that you want to shut down to single user mode by entering y and pressing Enter.

   The system begins to shut down and warns that you must enter the root password to continue.

5. When prompted, type the root password and press Enter.
6. Press Enter to accept the terminal type, or enter the correct terminal type.
7. At the command prompt, enter the following command:

   /vs/bin/upgrade

   • If you are upgrading from Avaya IR R1.0 and Vonetix software is installed, the upgrade process displays the following message and exits:

     The upgrade process has detected the Vonetix package is currently installed on the Avaya IR R1.0 system. The vntx354d package needs to be removed to continue the upgrade process. Exiting ...

     The specified Vonetix software must be removed before running the upgrade process again.

   • If you are upgrading from Avaya IR R1.0 and Cleo software is installed, the upgrade process displays the following message and exits:

     The upgrade process has detected the Cleo package is currently installed on the Avaya IR R1.0 system. The cleosna and cleotn packages need to be removed to continue the upgrade process. Exiting ...

     The specified Cleo software must be removed before running the upgrade process again.

   • If you are upgrading from Avaya IR R1.x, the upgrade process checks for the current version of Vonetix. If the version is 3.6.6 or below, the following message is displayed:

     The upgrade process has detected the Vonetix software is currently installed on the system. The existing version (3.6.5) is not the latest.

     Please contact Gold Systems in order to update your Vonetix software to the latest version. (www.goldsys.com)

     Would you like to continue with IR upgrade without upgrading the existing Vonetix version? (yes/no)

     Instead of 3.6.5, the version of Vonetix currently installed will be displayed. Enter y to continue with IR upgrade. Entering n will quit IR upgrade. The Vonetix software is available from the IR R2.0 CD-ROM set, in case Vonetix upgrade is required.

   • If the AVosr111 or AVspwkasr package is installed, the system displays the following message:

     The upgrade process has found the AVosr111 (AVspwkasr) package installed on the system. Avaya IR R2.0 does not support this package. Choose one of the following options:

     [1] Upgrade to AVosr114

     [2] Upgrade to AVosr204

     [3] Skip OSR upgrade and continue

     [4] Abort

     Enter selection:

8. Enter a number in the range 1 - 4.

   Notes:
   If you choose option 1 or 2, the speech proxy server should have a software version that is compatible with the software version installed on the Avaya IR system.
   
   If you choose option 4, you will exit from the upgrade program.

   If the AVspwktts TTS package is installed, the system displays the following message:

   The upgrade process has found the AVspwktts TTS package installed on the system. Avaya IR R2.0 does not support this package. Choose one of the following options:

   [1] Upgrade to AVspw215

   [2] Upgrade to Avspw301

   [3] Skip TTS upgrade and continue

   [4] Abort

   Enter selection:

9. Enter a number in the range 1 - 4.

   Notes:
   If you choose option 1 or 2, the TTS proxy server should have a software version that is compatible with the software version installed on the Avaya IR system.
   
   If you choose option 4, you will exit from the upgrade program.

   If you chose option 1, 2, or 3 for steps 11 and 13, the system displays the following message:

   Please place the CD titled AVAYA IR R2.0 Installation and Upgrade - CD 1 in the CD drive and press enter when ready.

10. Press Enter to continue.

    The system prompts with the default file to be used to save the configuration.

11. Press Enter to accept the default or specify a different file name.

    The system saves the configuration. For a list of the configuration information that is saved, see Saving the configuration.

    Note:
    If you choose to specify a different file name, Avaya recommends that you place the file in the export directory because other directories may be modified during the upgrade process. You will not be allowed to use the /tmp directory.

    If AVasai is installed on the system, the system prompts you to restart the voice system.

12. Answer n to not restart the voice system after the AVasai package is uninstalled.
13. If NMS is installed on the system, confirm that you want to remove the listed packages.

    The system removes the Avaya packages and installs the AVval package. The upgrade process copies the optional packages into the /export/optional_features directory. The system displays the following message:

    Put the CD labeled AVAYA IR R2.0 Installation and Upgrade - CD 2 into drive. Press enter when ready.

14. Insert the CD-ROM labeled AVAYA IR R2.0 Installation and Upgrade - CD 2 into the CD-ROM drive and press Enter.

    More Sun and Avaya packages are installed. Adobe licensing information is displayed and accepted automatically, and base packages are copied into the /export/optional_features directory.

    Notes:
    If the AVvoicxml package is being installed, you will be asked about keeping the older configuration files. Enter y for all the questions.
    
    If the AVasai package is being installed, you will be asked to enter the LAN destination (IP or hostname) for link (definity), the MAPD Node ID, and the protocol discriminator for User to User Information.

    CD-ROM 2 will be ejected automatically when it is no longer needed.

15. When prompted, press Enter to accept the default file that contains the configuration information, or specify the file name used to save the configuration.

    If a version of Vonetix that is earlier than version 3.6.5 is installed, you are informed that the latest version of Vonetix is available from the IR 1.3 CD-ROM set. See the Vonetix Client Media CD-ROM for instructions on installing Vonetix.

    The system shuts down and reboots automatically.

    Note:
    All upgrade-related messages are sent to the following log file:
    /var/sadm/install/logs/upgrade.log

16. Use Web Administration to check the configuration and make any corrections.

    Notes:
    The following packages were removed from IR R1.2 and later releases:
    AVmaint
    AVmtce
    AVprsmlog
    AVvs
    
    The following packages are new in IR R1.2:
    AVdm (used on the Sun Fire 280R only)
    AVir
    
    The following packages were removed from IR R1.2.1 and later releases:
    AVosr111
    AVxferdip
    
    The following packages are new in IR R1.2.1:
    AVval
    AVxfer (replaces the AVxferdip package)
    AVdm (used on the Sun Fire 280R and Sun Fire V240)
    
    The following package was removed from IR R1.3 and later releases:
    AVosr114
    
    The following packages are new in IR R1.3:
    AVmrcpasr
    AVmrcptts

    The following packages are new in IR R2.0: AVlm AVweblm

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