TSM002 (TSM_LOADSCR)

Alarm level

Critical.

Description

The voice system has tried to load a voice response application file that is missing or corrupted. The channel number contained in the message provides information about call processing:

If the message contains a channel number of 1, any incoming calls using the voice response application will not be processed. Attempts by a DIP to run the application with a soft seizure request will also fail. (The soft_szr command sends a message to the Transaction State Machine (TSM) process requesting that a script be started on a channel.)

• If the message contains a channel number greater than 1, an attempt to process a call or a soft seizure request with the application has failed on the channel indicated.

Repair procedure

To investigate the problem:

1. Verify that the voice response application name in the system message is valid.
2. If the name is not valid, then determine the following:
   • Is another application attempting to execute the invalid application using the exec instruction?
   • Is an IRAPI application attempting to use irExecp () to execute an invalid script name?
3. Check the logic of the application.

   See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.

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