TSM003 (TSM_SPBUSY)

Alarm level

Minor

Description

The service running on the indicated channel was unable to perform the specified function because the card was overloaded. This is a temporary condition and will be relieved when the demand decreases. Call processing on the channel has been degraded.

The impact may be significant if the message occurs more frequently than the currently set threshold limit. In that case, you will see a threshold message similar to the following:

** THR003 -- -- -- The first threshold level for TSM_SPBUSY exceeded. 10 messages have been generated in the last 1 minute.

The threshold limits and message priority shown above reflect the default values for this message.

Repair procedure

To correct the problem:

1. If you have multiple NMS cards on your system, go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) to determine whether a card has gone out of service.
2. If a card is out of service, try to restore the card or contact your Avaya support representative for assistance.
3. If all cards are in service, check system resources and reduce the load on the IR system, if necessary.

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