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Automatic Route Selection (ARS) Feature |
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Enhanced 911 Service |
Release 1.5 or later of the MERLIN MAGIX system in Hybrid/PBX mode supports Enhanced 911 (E911) service that allows the recipient of a 911 call to accurately identify the telephone number and physical location of the calling party. Emergency response personnel cross-check the incoming Automatic Number Identification (ANI) information with the Automatic Line Identification (ALI) or billing information (in other words, the billing address) associated with the telephone number. If the caller is in a multi-floor office or a multi-building campus, emergency response operators have little idea of the exact location of the caller since the information presented is often just the main billing address of the company. You can use the E911 Partition (the factory setting) or E911 Adjunct options to provide more specific ALI to identify the caller's location.
For the E911 options to function properly, the 911 number has been removed from the Special Numbers Table and placed in a separate E911 Table, Table 29.
Release 1.5 or later of the MERLIN MAGIX system in Hybrid/PBX mode also supports the Allow-11 feature that lets you dial 911 by dialing the ARS access code of "9" and the digits "11."
