Queued Call Consoles
Call Waiting cannot be used on QCCs; the calls are already queued. The operator releases a call to a busy extension either by selecting Camp On from the display or by pressing the Release button. If Camp-On is used, the call does not return to the QCC queue until the Camp-On return interval expires. If the operator presses the Release button, the extension being called receives the call-waiting tone (not Camp-On), and the call returns to the QCC queue when the transfer return interval expires.
If the system is programmed for Automatic Extended Call Completion, a QCC operator must press the Start button to use Camp-On, then dial the extension manually, activate Camp-On, and press Release. If the operator presses a DSS button, the transfer is automatically completed and Camp-On cannot be used.
Other Multiline Telephones
If a multiline telephone does not have an SA Originate Only or ICOM Originate Only button assigned or available, you cannot pick up the waiting call. To pick up the call, you must press an available SA Originate Only or ICOM Originate Only button, press the Feature button, and dial 87.
If you use either Transfer or Camp-On to transfer a call to a busy extension, the call is placed in the Call Waiting queue and you hear the Call Waiting tone, whether or not the extension has the Call Waiting feature activated.
4400 and 4400D Telephones
After picking up a waiting call on a 4400 telephone, if you press and release the Flash button, the picked-up call is disconnected and you are reconnected to the original call. If you hang up after picking up a waiting call, the picked-up call is disconnected and transfer is initiated for the first call: the original call goes on hold and transfer return applies.
After picking up a waiting call on a 4400D telephone, you must hang up to disconnect the call. To reconnect with the original call, lift up the receiver and press the Hold button. If you hang up without retrieving the original call, that call remains on hold until the other party disconnects.
Single-Line Telephones
After picking up a waiting call on a single-line telephone, if you press and release the Recall or Flash button--or on a telephone without positive disconnect, if you press and release the switchhook--the picked-up call is disconnected and you are reconnected to the original call. If you hang up after picking up a waiting call, the picked-up call is disconnected and transfer is initiated for the first call; the original call goes on hold and transfer return applies.
| Topics | |
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Description |
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At a Glance |
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Considerations & Constraints |
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Telephone Differences |
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Feature Interactions |