Remote Access Feature

Description

A caller has three chances to enter the correct barrier code. An inter-digit time-out occurs during the first attempt, even if the dialed digits are incorrect. The system only processes the valid number of digits. A dial tone is given after the correct code is entered. If the caller enters more than the correct number of digits, the system uses the time-out to hide the correct number of digits. The time-out recurs until the caller has dialed the eleventh digit--giving the impression that additional digits are required--even if the barrier code length is shorter. A distinctive tone sounds after an incorrect entry. After three incorrect entries, the system disconnects the caller.

The steps below describe a normal Remote Access call. An ARS Remote Access call is dialed just as any other ARS call is dialed. Calls made by Remote Access users, rather than users on networked external systems, are dialed as described below.

The following steps describe a Remote Access call:

1. The caller dials into a line, described above, that accepts Remote Access calls. Personal Lines light steady green.
2. If a barrier code is not required, the caller hears a dial tone and proceeds to Step 4.
3. If a barrier code is required, the caller dials the code.

   A barrier code cannot begin with * (star) or contain two *s:

1. If a correct barrier code is entered, the caller hears a dial tone and proceeds to Step 4. If an incorrect barrier code is entered, the caller hears an alternating high-low tone followed by a dial tone, and can enter the barrier code again. Up to three attempts are allowed.
2. If the caller enters an incorrect barrier code, he or she hears a retry tone 15 seconds after the system determines that the code is invalid. During this step, the caller can enter two asterisks (**) to erase the entry. This is treated as a failed attempt. The system then erases the code entry and sends a retry tone for another attempt at entering the barrier code (unless this was the caller's third attempt). If the caller fails all three attempts at entering the code, he or she hears the reorder dial tone and is eventually disconnected by the system.

4. After successfully entering a barrier code, the caller may now enter a telephone number, pool number, ARS code, or maintenance code.

Topics
	Description
	Lines and Trunks Table: Remote Access Routing User Interaction Class of Restriction
	At a Glance
	Considerations & Constraints
	Mode Differences
	Feature Interactions