Upgrading from Message Networking nm1.0-21.3

Preparing for the upgrade

Before installing the new Message Networking software:

If the Message Networking system supports analog, record the type of switch connection software currently installed on the system. To do this:

Start at the Administration main menu and select Utilities > Software Management > System Software Display.
When the results displays, record the Switch integration type, either LANset or SWINset.
Click Return to Main to return to the Administration main menu.

Perform an attended backup of the system.

Warning: It is critical that you back up the Message Networking system before you proceed. If you do not back up your system, you will not be able to return the system to service after the upgrade.

Notes:

An average of 10,000 subscribers with voice names can be stored per CD during an attended backup. Three CDs are provided with each Message Networking system. You might need to provide additional CDs for backup purposes depending on the number of subscribers on your system.
It takes approximately 20 minutes per CD to perform the backup.
The attended backup does not cause a degradation in service. However, for best results, perform an attended backup at a time when the Message Networking system experiences low usage.
The following data types can be backed up during an attended backup:
System data: System data is automatically backed up nightly through the unattended backup. See types of data that are backed up for a list of the items included in system data. In addition to the unattended backup, you should perform an attended backup whenever you make extensive changes to subscribers.

Voice names: The voice names data type contains voiced subscriber names. After additional subscriber names have been recorded, you should conduct an attended backup of this file system.

Stop the messaging software (voice system).
From the Administration menu, select Utilities > Backup and Restore > Backup.
The system displays the Backup page. For information about the fields on this page, click Help.
Select the data types you want to back up:
- For each data type that you want to back up, select Yes from the drop down list for that data type. Yes is the default setting for all data types.
- For each data type that you do not want to back up, select No from the drop down list for that data type.
Label and insert a rewritable compact disc (CD-RW) medium into the drive.
Note: You must use CD-RW media that can support a 10x backup.
Click Save. Note: If you are not performing the attended backup from the console, the system displays a warning message that states that leaving the Backup page will abort the backup. Click OK to acknowledge the warning message.
The system displays the SSH User Authentication dialog box.
Enter your login, for example, sa, in the User name field and your password in the Password field.
Click Login.
Note: If you are performing the attended backup from the console, the system displays a warning message that states that leaving the Backup page will abort the backup. Click OK to acknowledge the warning message.

The system displays status information as it prepares for the backup and then displays the following message:

************************************************
Please insert CD-RW number 1
************************************************
Press Enter to continue or ^C (Control C) to quit

Press Enter.
Note: If the CD-RW medium has been previously used to back up data, the system displays a warning message that states that there is existing data on the CD-RW medium. Press Enter to continue with the backup.
The system displays the following message:
CD-RW is ready for initialization Determining which files to back up.

The system then starts the backup and displays each file name that is backed up.
Note: An attended backup might require additional CD-RW media. The system prompts when it is necessary to insert additional media.
Do one of the following:
- If additional backup media is needed, do the following:
  1. Remove the CD-RW medium.
  2. Label a new CD-RW medium with the system name, current date, type of backup data, and the CD number.
  3. Insert the new CD-RW medium into the drive.
  4. Press Enter.
  5. Repeat Steps a through e if additional backup media is needed.
- If no additional backup media is needed, continue with Step�j.
Verify that when the backup is finished, the system displays the following message:

FULL/PARTIAL-MANUAL BACKUP completed successfully | type of data backed up - day date time

Remove the CD-RW medium from the drive and insert a different CD-RW medium into the drive before performing the next unattended backup.
Click Return to Main to return to the Administration menu.

Upgrading from Message Networking 1.0-21.3

Complete the following steps to upgrade the Message Networking system.

To upgrade the Message Networking system:

Insert the Message Networking software CD into the CD drive.

Shut down the system:

Start at the Administration menu, and select Utilities > Shutdown System.
The system displays the Shutdown System page.
Enter a number between 0 and 600 in the Wait Time field.
This time designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. New calls are prevented immediately regardless of the wait time selected. If any calls are still in progress after this time, they are dropped, and the system proceeds with stopping the voice system. A wait time of zero indicates an indefinite wait time until all current calls are completed.
Click Shutdown.
The following message displays:
"This will bring down your system and you will lose access to this system. Are you sure you want to do this?"
Click OK.
Some messages might appear as the system shuts down:
"Stopping voice system...Shutting down system."

When the message "Power down" displays, press the power button to turn the off the system, and then press the power button to turn the system back on.

As the machine starts up, you see an Avaya splash screen and then a screen that says "Welcome to Avaya Message Networking Server" with a boot: prompt.

At the boot: prompt, type install, and press Enter.

Wait 15 to 20 minutes for installation to complete.

The system displays the message "Please remove the Install CD from the CD drive and press <ENTER>."

Remove the CD as soon as the drawer opens. If the door does not open automatically within two minutes, eject the CD manually. Do not leave the CD in the CD drive. Leaving the CD in the drive causes the system to boot from it again and installation to start over.

Press Enter.
As the system boots up for the first time, a welcome message displays.

Press Enter.
The system displays the Time Date Selection screen.

Enter new time and date information as required:

Press Tab to move the cursor to the Time Zone Selection.
Use the up and down arrow keys to highlight the time zone where the system is located.
Press Tab to move the cursor to the New Time field.
Enter the time in HH:MM format. Note that it is a 24-hour clock.
Press Tab to move the cursor to the New Date field.
Enter the date in MM/DD/YY format.
Press Tab to move to the next field.
Make sure that there is an asterisk (*) in the Set Hardware Clock to GMT field.
Press Tab to move the cursor to the OK box.
Press Enter to save the page settings.

The system displays the "localhost login" prompt.

Type root as the login and press Enter.
The system displays the # prompt.

Put the system software CD back in the CD drive.

At the # prompt, type autoinstall and press Enter.

Press Enter again to confirm that you want to run the autoinstall process.

Follow the autoinstall prompts to assign the system passwords for root, craft, tsc, and craftppp.
The system displays a message that the password changes were successful.

Wait 5 to 10 minutes while the Message Networking software is installed.
When autoinstall completes, the system displays the message "Please remove the Installation CD from the CD drive and press <Enter>."

Remove the CD from the CD drive, and close the CD drive door.

Press Enter to restart the system.

Note: If you accidentally allow the system to restart with the CD still in the drive, wait until you get to the install screen, and then eject the CD. Press Ctrl+Alt+Del to restart the system.

After the system restarts, the system should start automatically.
Wait until the system displays the message, "Press ENTER to return to the prompt...", and then press Enter.
The system displays the "localhost login:" prompt.

If your Message Networking system supports analog, reinstall the switch connection software:

Note: You can only have one switch connection software package installed on the system at one time. If one package is already installed and you want to install a different package, you must remove the first package before installing the second package.

Switch connection software is included on the Message Networking software CD. Obtain the CD and then load the CD into the CD drive.
Start at the Administration menu, and select Utilities > Software Management > Software Installation.
Click CD (or another installation media if applicable). The system warns you that system data should be backed up
Click Continue the operation without system backup.
Select the switch integration package you want to install, either LANset or SWINset.
Press PageDown to see the bottom of the page, and click Install selected packages.
The system displays a list of packages to be installed.
Review the list, then click Proceed with installation.
The system begins the installation and displays installation status messages. The installation is complete when the pointer changes from a wristwatch to an X.
After the software is installed, press PageDown to see the bottom of the status page.
If the software was installed successfully, remove the CD from the CD drive.
Click Restart the System.
Wait until the system displays the message, "Press ENTER to return to the prompt...", and then press Enter.
The system displays the "localhost login:" prompt.
Log in to the system.

Restore the files from the system backup. The amount of time it takes to restore the system is about the same as what it took to back up the date earlier. The backed-up data might be on multiple CDs for large systems:

Stop the messaging software (voice system):

Start at the Administration menu, and select Utilities > Stop Messaging Software.
The system displays the Stop Messaging Software page.
Enter a number between 0 and 600 in the Wait Time field.
The wait time designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. New calls are prevented immediately regardless of the wait time selected. If any calls are still in progress after this time, they are dropped, and the system proceeds with stopping the voice system. A wait time of zero indicates an indefinite wait time until all current calls are completed.
Click Save.
The system displays the following message:
"The Voice System is now stopping.
Initiating request to clear all calls in the next 60 seconds.
Orderly idling of the system succeeded.
The Voice System has completely stopped, use the "Start Messaging System" choice from the Utilities menu to restart the Voice System."

Locate the CD-RW that contains the data to be restored and insert it into the drive.
From the Administration menu, select Utilities > Backup and Restore > Restore.
The system displays the Restore page. For information about the fields on this page, click Help.
Note: The system might notify you that you need to reinstall system software before continuing with data restoration. If so, note which software packages you must reinstall and see Add software packages in the online Help for the procedures.

Select the data types you want to restore:

For each data type that you want to restore, select Yes from the drop-down list for that data type. Yes is the default setting for all data types.
For each data type that you do not want to restore, select No from the drop-down list for that data type.

Click Save to restore the selected data types.

Note: If you are not performing the restore from the console, the system displays a warning message that states that leaving the Restore page will abort the restore. Click OK to acknowledge the warning message.
The system displays the SSH User Authentication dialog box.
Enter your login, for example, craft, in the User name field and your password in the Password field.
Click Login.
Note: If you are performing the restore from the console, the system displays a warning message that states that leaving the Restore page will abort the restore. Click OK to acknowledge the warning message.

The system displays status information as it prepares for the restore, including a message prompting whether you want to install the PGset software.
Type N and press Enter to indicate that you do not want to install the PGset software.

The system displays the following message:

************************************************
Please insert CD-RW number 1
************************************************
Press Enter to continue or ^C (Control C) to quit

Press Enter.
The system then starts the restore and displays each file name that is restored.
When the restore is complete, the system displays the following message:
Restore completed successfully - Day, Date, and Time You must now reboot the machine!
Do one of the following:
- If the restore completed successfully, continue with Step k.
- If the process was not successful, the log contains an explanation of why the restore process failed. See Verifying the restore using the Restore Log. If the restore process was unsuccessful, do the following:
  1. Return to Step b, and attempt the restore again.
  2. If the process fails a second time, access the Alarm Log and determine if there are any active alarms in the log. See Alarms and follow the associated repair actions for any active alarms.
Reboot the system:
1. Start at the Administration menu, and select Utilities > Reboot System.
  The system displays the Reboot System page.
2. In the Wait Time field, enter a time in seconds between 0 and 600.
  This time designates how many seconds the system is to wait for calls in progress to finish before stopping the voice system. New calls are prevented immediately regardless of the wait time selected. If any calls are still in progress after this time, they are dropped, and the system proceeds with stopping the voice system. A wait time of zero indicates an indefinite wait time until all current calls are completed.
3. Do one of the following:
  - If no error messages appear, continue with Step�4.
  - If the system displays any of the error messages listed below, the system does not proceed with the reboot. Instead, you need to follow the instructions of the error message:
4. Click Save.
  The system displays the following message:
  "The Voice System is now stopping. Rebooting system..."
  The system then shuts down and reboots automatically. A reboot takes approximately 15 minutes.
  Note: Ignore the following message if it is displayed by the system:
  
  "WARNING ixfs:UX_unmounted root file system is busy and cannot be unmounted cleanly"
  the Linux install script pause for approximately 60 seconds. Some messages can appear and remain on the screen, depending on the software modules that you have installed on your system. The system then displays the following message: "Startup of the Voice System is complete." After the system displays the above message, do the following: Press Enter. Continue with Step�5.
5. Verify that a final console login prompt is displayed. When the console login prompt is displayed, the reboot is complete.
  Note: If FAIL appears in the status column for any component, do the following:
  - Record the name of the component.
  - Access the Alarm Log.

Run an update to and from all remote networked machines to correct any database inconsistencies. See Performing remote updates.

Click Return to Main to return to the Administration menu.

Verify the restore using the Restore Log:

Start at the Administration menu, and select Logs > Backup and Restore Logs > View Restore Logs.
The system displays the View Restore Logs page and a drop-down list with available Restore Logs.
Select the restore log that you want to view from the drop-down list, and click View.
The system displays the View Restore Logs page (with restore data), which contains a list of all the files that were restored and information about any errors that occurred during the restore.
Scroll to the end of the Restore Log, and verify that an entry displays with the following text:
Restore completed successfully - day date time
If the restore was not successful, the log contains an explanation of why the restore process failed.
Click Return to Main to return to the Administration menu.

Change the sa password.

Reregister the system to reestablish the system passwords.