Message Networking language support

Installing or updating languages on Message Networking

The languages supported for Message Networking are provided on a separate languages CD that can be installed on top of the standard Message Networking 2.0 software (US English is always installed on the system). See Installing switch connection software and language packages for detailed steps for installing and updating languages. The list of languages supported for use with Message Networking is provided on the Avaya support web site. Go to http://www.avaya.com/support and then navigate to the Message Networking page.

Deleting languages from Message Networking

You can delete individual languages from the Message Networking system if necessary. For detailed information on deleting languages from the Message Networking system, see Removing software packages.

Note: Do not remove the US English language software package from the system as it is the default language that is used when a subscriber's preferred language is unavailable.

Assigning languages to remote machines and subscribers

Each remote machine defined on the Avaya Message Networking system has a default language, which you specify in the Default Language field when you administer a remote machine. Initially, all subscribers administered on a remote machine are assigned the remote machine default language as their preferred language. However, you can modify an individual subscriber's language, either by changing the Language ID field on the Subscriber Administration page or through bulk administration by file (except Avaya Modular Messaging and remote Avaya Message Networking systems, which use LDAP-based directory updates).

The language id is used and displayed in the following locations in the Message Networking application:

Determining the language used to generate announcements

When determining the language in which to generate an announcement, Message Networking applies the following criteria, in order of preference:

If the subscriber's assigned Language ID is available on the Message Networking system, that language is used.

If the assigned Language ID is not available, but a variant of the language is available, the language variant is used. For example, if fr-CA is the subscriber's assigned Language ID and fr-FR is installed but fr-CA is not, then fr-FR is used. If more than one variant is available, the variant that comes first alphabetically is used.

If neither the Language ID nor a variant is available, en-US (US English), which is always available, is used.

General considerations

Note the following considerations associated with Message Networking's language support:

Interchange 5.4 and Avaya Message Networking 1.0 support US-English only. Therefore, US-English will be the systemwide language for each remote Interchange 5.4 or Message Networking 1.0 system administered on the local Message Networking 2.0 system. In addition, US-English will be the only language available for all subscribers on Interchange 5.4 and Message Networking 1.0 systems.

The following are available in US English only:

The voice names associated with system mailboxes.
The existing system mailboxes have a voiced name of "The Network." The system mailboxes (reserved in number from 0000000000-0000000010) are those mailboxes that Avaya Message Networking-generated messages originate from (for example, failure notification).
Announcements sent as messages originating from an Interchange 5.4 system or an Avaya Message Networking Release 1.0 to an Avaya Message Networking Release 2.0. The only scenario where full language support is available is in a multi-hub environment where all systems are Avaya Message Networking 1.1 or 2.0 versions.