AS (Access Security Gateway) events

This topic provides information about the events generated by the AS application, which indicate a problem with the Access Security Gateway (ASG).

Customer-resolvable events

The following events can be resolved by the system administrator.

AS ASG002

Description:

Someone tried, and failed, to log in to the Message Networking system using an ASG-protected login.

Repair Procedure:

1. Identify the employee who is using the failing login ID. Verify if the employee assigned to work on the system has been having difficulty logging in or needs additional training.
2. Test the login. See How to log in with ASG. If the login fails the key might be having problems or the initial code might have been entered incorrectly. Do the following:
   1. Re-administer the key. See Changing the ASG secret key number for an ASG login. The login making the change must be equal to or higher than the login being changed. For example, the sa login can change the sa, craft, and dadmin logins.
   2. Test the login after changing the ASG secret key. See How to log in with ASG. If the login continues to fail, contact your remote support center.

AS ASG004

Description:

This event is a security information message. It reports that a subscriber is attempting to make changes to the system, such as adding a subscriber, and the login ID in use does not have permission to do so. This event reports the exact action that failed, such as adding a subscriber.

Repair Procedure:

No corrective action is necessary.

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