Defining an ELA class of service

The following task contains instructions for defining a class of service (COS) for ELA. If you previously created a COS for ELA when you created other system Classes of Service, skip this step.

Before you perform the following tasks, ensure that you have an unused COS that you can define for ELA.
 

To administer a COS for ELA:

1. Start at the Messaging Administration main menu and select:

Global Administration
     Subscriber Management
           Manage Classes of Service

The system displays the Manage Classes of Service page.

2. Select a class of service to use for ELA and click Edit the Selected COS.

The system displays the Edit Class of Service page.

3. Although not required, it is recommended that you change the name of the COS to be more descriptive; for example, enter ELA in the Name field.
4. Write down the COS number. You will need it later when you administer the ELA server.
5. Enter the following information:

• 14 in the Incoming New Messages (days) field. (This setting acts as a safety measure, should ELA encounter an operational problem and cannot send messages for a couple of days.)
• 14 in the Incoming Old Messages (days) field. (Ordinarily, there are no old or unopened messages. ELA forwards old/unopened messages in the event service is interrupted.)
• 64 MBytes in the Maximum Mailbox Size field. This is the maximum amount of voice storage the system allows for a mailbox. Use the drag down box to select the unit measure, MBytes.
• Enter the maximum size, in MBytes, of a call answer message in the Maximum Call Answer Message field. If you are unsure what size would be appropriate, enter 1 MByte.

Note: An ELA list cannot receive a call answer message unless you administer the ELA mailbox number as an extension on the switch and set the call coverage path to the S3400 Message Server hunt group.

• 21 MBytes in the Maximum Voice Mail Message field. This is the maximum size, of a voice mail message.
• no in the Message Waiting Indication Allowed field
• no in the Call Me Allowed field
• no in the Find Me Allowed field
• no in the Notify Me Allowed field
• yes in the Call Handling field
• no in the Call Screening field
• yes in the Outbound Fax Calls field
• no in the Extended Absence Greeting Allowed field
• no in the Page via PBX field
• yes in the Record Mailbox Greetings field
• no in the Caller Application Announcement Recording field
• none in the Caller Application field
6. Click Save to save the information in the system database.
7. Click Return to Main.

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