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This topic describes how to check for system alarms relating to
email and how to locate troubleshooting information.
The preventative maintenance and troubleshooting information is
organized as follows:
Checking the alarm log
The alarm log contains descriptions of all
significant problems detected by the system. The alarm log contains
active alarms and resolved alarms; that is, alarms that are corrected
either automatically or by repair procedures. This log should be
checked on a daily basis.
To check the alarm log for Email (Internet
Messaging) problems:
- Follow the steps in Alarm
Log to display the alarm log.
- Check the Resource Type column
for Server alarms.
- Check the Location field of any
Trusted Server entries.
The system displays the Trusted Server
ID for the machine that created the alarm.
-
Click Return to Main to return to the Messaging Administration main
menu.
Troubleshooting email
The Email (Internet Messaging) feature contains
an extensive troubleshooting section. For troubleshooting information,
access the online Help from the Internet Messaging web-administration
pages.
To access the Email (Internet Messaging) Help:
- Start at the Messaging Administration main
menu and select:
Feature Administration
Internet Messaging
- Click Help.
The Internet Messaging Help Menu displays. See the Maintenance
and Help features sections for Email (Internet Messaging) troubleshooting
information.
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