Administering Email (Internet Messaging)

The installation technician administers Email (Internet Messaging) when your Avaya™ S3400 Message Server is initially installed. However, you might need to either enable or disable or even possibly readminister Internet Messaging after your system has been installed.

To successfully administer Email (Internet Messaging), you will need the "Required switch and messaging information form" that was completed when the system was initially installed. For more information, see Appendix A, "System planning forms," in the Installation Guide (pdf).

To administer Email (Internet Messaging):

1. Start at the Messaging Administration main menu and select:

Feature Administration
     Internet Messaging
          General Options and Settings

The system displays the General Options and Settings page.

2. Click on the Yes radio button to enable POP3 and IMAP4. If you want to disable POP3 and IMAP4, click the No radio button. Click on the Yes radio button to enable LDAP access for "by name" addressing for subscribers using POP3 or IMAP4 email client applications. Click the No the radio button if you want to disable LDAP.

Security Risk! If you enable POP3 or IMAP4 message access, password integrity might be compromised during each login. If you enable LDAP access, your subscribers' email addresses might be harvested by spammers. Therefore, Avaya recommends that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Email (Internet Messaging) security issues for more information.

If these fields are enabled, Avaya is not responsible for any theft of service that may result.

3. Click Submit to save your changes.
4. Click Return to Main to return to the Messaging Administration main menu.
5. Administer a class-of-service to be used for the Postmaster subscriber mailbox:
   1. From the Messaging Administration main menu, select:

      Global Administration
           Subscriber Management
                Manage Classes-of-Service

      The Manage Classes-of-Service page appears.

   2. Select the class-of-service to modify (such as class00).
   3. Click Edit the Selected COS.
   4. On the Edit a Class-of-Service page, scroll down to Subscriber Features and Services and activate the following features:
      • Set Permit Message Waiting Indication to Yes.
      • Set Record Mailbox Greeting to Yes.
      • Set Outbound Fax Calls to Yes.
      • Adjust other feature values if necessary.
   5. When finished, click Save.

      The system displays the Manage Classes-of-Service page.

   6. Click Back

      The system displays the Managing Subscribers page.

6. Administer the mailbox for the subscriber who is to receive Postmaster subscriber messages:

Note: Typically an existing subscriber, such as the system administrator, is set up to receive postmaster messages. If the postmaster message volume is large, you might set up a secondary mailbox for that subscriber to receive postmaster messages. The secondary mailbox must be checked regularly (on a daily basis if possible).

1. On the Managing Subscribers page, click Manage in the Local Subscribers row.

   The system displays the Manage Local Subscribers page.

2. Click Add a New Subscriber.

   The system displays the Add Local Subscriber page.

3. Use the information in the "Required switch and messaging information form" to complete the following fields on the Add Local Subscriber page:
   • In the Last Name field, type the last name of the subscriber who is to receive the postmaster messages.
   • In the First Name field, type the subscriber's first name.
   • Enter the subscriber's mailbox password.
   • In the Mailbox Number field, type a valid telephone extension number. Enter 3 to 10 digits as required by your dial plan.
   • In the Numeric Address field, type a different number from the Mailbox Number. For example prepend a 1 or the area code to that number.
   • Select the required class-of-service.

     Click a field name or Help for more information about the fields on this web-based administration page.

4. Click Save.

   The system displays the Manage Local Subscribers page.

5. Click Back to return to the Managing Subscribers menu.
6. From the Managing Subscribers page, click Configure Subscriber Management.

   The Configure Subscriber Management page appears.

7. In the Special Subscribers section, for the Internet Postmaster Mailbox Number, type the extension for the mailbox number that you entered in Step 6c when you set up the Postmaster subscriber.
8. Click Save.

   The system displays the Managing subscribers page.

7. Click Return to Main to return to the Messaging Administration main menu.

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