Changing a system password

This topic describes how to change the sa, sappp, and vm system passwords using the web-based administration pages. System administrators who log in with the sa login can change the password for the sa, sappp, and vm logins. Voice messaging administrators who log in with the vm login can only change the password for the vm login.

Note: If you are the system administrator using the sa login and you lose the sa password, contact the remote support center to establish a new password.

Changing system passwords using sa login

To change the system password for the sa, sappp, and vm logins when logged in as sa:

1. Start from the Messaging Administration main menu and select:

Basic System Administration
     Password Administration
          Assign/Change Password

The system displays the Assign/Change Password page.

2. At the Login drop-down list, select the login for which you want to change password. If you are changing the password for the first time, type in the default password assigned by the service technician.

   For more information, click the field names or Help on the web-based administration page.

3. In the New Password field, type a new password containing 6 to 11 alphanumeric characters.
4. In the Re-enter New Password field, type the new password again for verification.
5. Click Save.

The system displays a confirmation message that the password has been successfully changed for the specific login.

6. Click Return to Main to return to the Messaging Administration main menu.

Changing the vm system password using the vm login

To change the vm system password using the vm login:

1. Start at the Messaging Administration main menu (vm login version) and select:

   Password Administration
        Assign/Change Password

The system displays the Assign/Change Password page.

2. Select vm from the Login drop-down list. If you are changing the password for the first time, type in the default password assigned by the service technician.

   For more information, click the field names or Help on the web-based administration page.

3. In the New Password field, type a new password containing 6 to 11 alphanumeric characters.
4. In the Re-enter New Password field, type the new password again for verification.
5. Click Save.

The system displays a confirmation message that the password has been successfully changed for the vm login.

6. Click Return to Main to return to the Messaging Administration main menu.

Top of page