Installation

An S3400 Message Server system contains two types of servers: a Message Storage Server (MSS)—either the Message Storage Server Standard configuration (MSS-S) or the Message Storage Server High-availability configuration (MSS-H)—and one or more Messaging Application Server (MAS) units. The servers are connected through a private Ethernet LAN to operate as a unified system.

A new S3400 system installation requires obtaining the required equipment and information, setting up the system, administering it, testing it for correct operation, and backing up the data when done.

Complete installation information is in the Installation Guide (pdf). An editable Microsoft Word version of the Installation Checklist is available (Word document or pdf). Generally, installing an S3400 system requires the following steps:

1. Completing the planning worksheets (Appendix A). Requires consultation with the customer and the responsible LAN, switch, and messaging administrators, as noted on the various forms.

Caution! Correct information must be obtained in advance, or damage to the operation of the customer's LAN could occur.

• S3400 system planning form including the host and NetBIOS names for the various MSS and MAS machines, corporate and private fully qualified domain names (FQDN), voice mail and Windows domain names, IP addresses, and DNS server names and search order.
• A password table for trusted servers.
• Logon accounts and password table for the various accounts on the MAS machines including the domain administrator account, local administrator account (for subsequent MASs), messaging services, Services and customer access, and safe mode login.
• MAS list of services to install including Call Me Server, Message Waiting Indicator Server, Mailbox Monitor Server, Caller Applications Editor, Fax Server, Tracing Server, and Voice Server Prompt Files.
• Switch and messaging information including port board numbers and extensions, direct inward dialing (DID) numbers for the hunt groups and modems, special subscribers for postmaster and fax, and test subscribers.
• Point-to-point (PPP) connection information for the Services modem on the MSS.

Note: An editable Microsoft Word version of the planning forms is available. See Installation Planning Forms (Word document or pdf) on this CD.

2. Reviewing the site requirements (Chapter 1). This includes:
• Environmental requirements for the system including temperature and humidity.
• Weight, space, and installation area considerations such as air flow and access.
• Customer-provided cabinet specifications.
• Power and ground requirements.
• Required tools and test equipment.
• Initial PBX (or switch) and LAN administration.
• Demarcation points for PBXs (switches) and the corporate LAN.
• System security requirements for passwords and the physical area.
3. Installing the system hardware (Chapter 2). This covers unpacking and assembling the various system components and physically connecting them to the customer's equipment or designated demarcation point. Information includes:
• Unpacking instructions and equipment inventory.
• Obtaining the required software and documentation to support the installation (such as the configuration notes located on the Avaya support web site and the backup procedures found on this CD).
• Installing the uninterruptible power system (UPS) and one or more optional extended battery modules (EBMs) in either a rack-mount or stackable configuration.
• Installing the S3400 servers (the MSS-S or MSS-H and MAS units) in a rack-mount or stackable configuration. This includes attaching the front bezel, connecting power cables, and connecting the MAS Dialogic port boards.
• Installing the keyboard, video, and mouse (KVM) switch in a rack-mount or stackable configuration.
• Connecting the S3400 servers to the Ethernet switch for the private LAN, and to the corporate LAN.
• Attaching ferrites to required cables.
• Connecting the MAS external modem.
• Connecting the MSS Remote Maintenance Board (RMB) and external modem (required for international sites).
4. Powering up the system and performing initial MSS administration (Chapter 3). This includes powering up the hardware, logging in to the MSS server, and beginning MSS administration as follows:
• Setting up the monitor.
• Setting the time and date.
• Setting up network addressing for the private and corporate LANs.
• Setting up the MSS host machine profile.
• Setting up trusted servers for each MAS, the Message Waiting Indicator (MWI) server, IMAP4, and the Mailbox Manager if used.

Note: Procedures for installing new system software from CD are provided for the MSS in Appendix C and for the MAS in Appendix D if needed.

5. Administering the MAS (Chapter 4). This includes:
• Logging in for the first time as the known administrator.
• Setting up regional settings, date, and time appropriate for your locale.
• Changing the administrator account name and password.
• Changing the machine name.
• Assigning IP addresses for the corporate and private LANs, and testing the connections using ping.
• Setting up the first MAS as the domain controller using DCPromo.
• Creating user accounts for MAS Modular Messaging administration, Services, and customer access using Active Directory. The accounts are automatically added to the domain administrators group.
• Adding a subsequent MAS to the Windows domain (if more than one MAS is present).
• Setting up remote access for each MAS.
• Updating the Modular Messaging administration account settings for the MM Messaging Application Server.
• Synchronizing the MAS time with the MSS.
• Configuring the port boards using Dialogic Configuration Manager - DCM. Boards may be Dialogic analog, Digital Set Emulation (DSE), or T1- or E1-QSIG boards. Analog boards may require a customized tone set file (TSF) to work correctly (see Appendix E).

Note: The Voice Card Installation Guide used for Unified Messenger is not current for the S3400 system. Relevant information from that guide is included in the Installation Guide (pdf).

• Testing the port boards for incoming call connectivity and outcalling using the Dialogic Line Tester - Line Test Application (or DLTest) program.
• Setting up MAS messaging service using the Messaging Application Server - Configuration wizard.
• Installing additional MAS messaging software as required by your planning form from Appendix A (see the MAS list of services to install).
• Configuring the voice mail system using the Voice Mail System Configuration program. This includes setting up the various features installed (such as Call Me, Fax, and Message Waiting Indicator Servers), as well as Telephone User Interface operation, PBX type and specific values, Telephony Interface, and PBX Integration using the appropriate configuration notes for your switch or PBX.
• Setting up and starting MAS messaging services and recovery conditions.
6. Completing initial administration (Chapter 5). This includes:
• On the MSS:
  • Verifying customer options settings.
  • Administering Internet messaging.
  • Updating MAS host information for public (corporate) name, IP address, and required public and private aliases.
  • Placing the MSS in the Windows domain.
  • Administering special mailboxes and classes of service for the postmaster, fax service, and test subscribers for acceptance testing.
• On a test telephone: Performing acceptance tests for the system in both integrated and nonintegrated mode. Voice mail, call answer, fax, and outcalling features should be tested.
• On the MSS:
  • Removing any test subscribers you previously set up.
  • Setting up remote access on the MSS including administering PPP logins and passwords, activating the RMB modem (external modems only), setting up the PPP server configuration, and activating alarm origination.
  • Administering SMTP networking (if required).
• On the MAS:
  • Setting up Mailbox Manager for the system administrator.
  • Setting up scheduled backups and running an attended backup of the MAS system data.
• On the MSS: Setting up scheduled backups and running an attended backup of the MSS system data.

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