Diagnostic and reporting tools

The following diagnostic and reporting tools are provided.

Operation History Viewer

Using this diagnostic tool, you can view events generated by voice mail system activity and logged in the operation history database. By creating a “session”, you restrict the number of events to only those that meet your criteria. You can view live events as they are added to the operation history database, or view historical events. For more information, see Operation History Events.

Monitoring tools

Using the following diagnostic tools, you can check the performance of MASs. Proper monitoring can help you to find and fix problems before they have an impact on your organization. Two monitoring tools are available:

Microsoft Windows Performance Monitor

You can make use of all the monitoring capabilities of this tool to check the status of a particular messaging application server.

Port Monitor

This provides a graphical user interface for checking and changing the status of ports on a particular messaging application server, as appropriate.

For more information, see Monitoring System Performance.

Reporting Tool

Using the Reporting Tool, you can generate a number of reports for monitoring voice mail system usage, planning capacity, and tracking security. Once you have generated a report, you can view it on the screen or print it for easy reference. You can also export a report to many popular file formats or attach it to a message sent using a MAPI-enabled e-mail system. For more information, see Reports.