Supporting messaging subscribers

Avaya Modular Messaging subscribers have three tools for getting, receiving, and managing messages:

The telephone user interface

Subscriber Options

An e-mail client

In addition, with Microsoft Outlook, subscribers can use Modular Messaging Add-in tools, which appear as three new icons, two of which are integrated into Outlook, and one of which appears in your Programs submenu in Windows. These tools are as follows:

The Voice Form, which allows voice recording and listening from Outlook.

The Voice Recorder, which allows voice recording for attachments within Outlook messages and attachments within other application files such as Microsoft Word.

The Voice Mail tab, which integrates the most common functions of Subscriber Options within Outlook.

To help your subscribers succeed and maximize their use of Modular Messaging, do the following:

Install client add-ins on subscriber PCs.

The Subscriber Options software, which helps subscribers manage their mailboxes, as well as the client software add-in tools, is available on your messaging application server DVD or CD. The software is in a file called setup.exe. You can find it by accessing the MAS DVD or CD-ROM with your domain administrator account and searching the d:/Install/Client Install/ directory.

You can allow subscribers to install the Subscriber Options and add-in software themselves. Simply post the software to your internal website and tell subscribers where to get it. Installation instructions are available in the Client Add-in for Microsoft Outlook User Guide.

Note: If the client is not running Microsoft Outlook, the installation program will allow only Subscriber Options to be installed.

Post the following documents to your internal website and tell subscribers where to get them. These guides are in PDF format and are available on your documentation CD-ROM

Avaya Modular Messaging Subscriber Options, 585-310-789

Avaya Modular Messaging Online TUI Guide

Avaya Modular Messaging Client Add-in for Microsoft Outlook User Guide

Avaya Modular Messaging Client Access to a Subscriber Mailbox, 585-310-790

Distribute the Avaya Modular Messaging At-a-Glance, 585-310-786. This document is available on your documentation CD-ROM. You can also order high-quality, color At-a-Glance documents from the Avaya Publications Center at 1-800-457-1235 (U.S.) or 1-207-866-6701 (non-U.S.)