Configuring Dial by Name properties

Dial by Name is a method of addressing that allows callers to spell a recipient's name on the telephone keypad.

To configure the way in which names are stored in the front end database (FEDB) for use by Dial by Name, use the Dial by Name tab. If the FEDB contains names that are not easily mapped to a telephone keypad, for example if you are using a far eastern language, you should configure Dial by Name to map the recipient’s e-mail address instead of their first name and last name.

To display the Telephone User Interface - Voice Mail Domain dialog box, Dial by Name tab:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Telephone User Interface for that voice mail domain.

The system displays the Telephone User Interface - Voice Mail Domain dialog box, with the General tab active.

Click the Dial by Name tab.

To configure Dial by Name properties:

Select the method used to match names when using Dial by Name. You can select from:

Lastname, Firstname Stores the subscriber’s last name followed by their first name. This is the recommended setting.

E-mail Address Stores the subscriber’s e-mail address. This enables you to use Dial by Name for names that contain characters that do not appear on the telephone keypad, for example if you are using far eastern languages. It is recommended that you use this setting only if the FEDB contains names that are not easily mapped to a telephone keypad. Only enter the first part of the subscriber’s e-mail address (before the @ symbol) for example, JSmith.

Note: If you use the “Last Name, First Name” method to match names, when all the last names in the GAL have been found, the system searches e-mail aliases for matches.