Language/Key Association properties

To assign keypad digits to each language supported by the telephone user interface, use the Language/Key Association tab. When configured, callers hear the following default prompt:

They can then select the language they require by pressing the appropriate key on their telephone keypad.

You can assign a keypad digit and automated attendant main menu greeting to each language supported by the telephone user interface.

To display the Language/Key Association tab:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Auto Attendant.

The system displays the Auto Attendant - Voice Mail Domain dialog box.

Click the Language/Key Association tab.

To configure the Language/Key Association properties:

Configure the following fields on the Language/Key Association tab:

Language: 1 through 3 Select the language that you want to configure. You can select any language supported by the telephone user interface.

DTMF Key: 1 through 3 Select a DTMF key for the associated language. You can select a DTMF key from 1 through 9.

Main Menu Greeting: 1 through 3 Enter a prompt number for the automated attendant main menu greeting to be played when the associated language is selected. You must ensure that the welcome greeting is recorded in the correct language.

Custom Language Selection Greeting Enter a prompt number in this field if you want to replace the default custom language selection prompt. If you do not enter a prompt number, the telephone user interface plays the default prompt, "For <language 1> press [1], for <language2> press [2]...". Each option is voiced in the appropriate language. This field is available only if one or more languages have been assigned a DTMF key.

Language/Key Association properties - auto attendant

To display the Language/Key Association tab:

To configure the Language/Key Association properties: