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Home   >   MAS Administration   >   Configuring Offline Access

Configuring Offline Access

The MAS allows subscribers to continue to access call answer messages if the MAS becomes unavailable to subscribers over the network. In this case, subscribers must use the telephone and the Modular Messaging telephone user interface to retrieve message. You must administer parameters for offline access to determine if call answer messages on the MAS will be kept up-to-date in its offline message store and how long and how often they will be kept up-to-date.

Notes:  
  • When the MAS is offline and offline access to call answer messages is configured, the Call Me feature does not operate.
  • If a subscriber modifies the Find me rule for his or her mailbox but the subscriber’s mailbox does not subsequently receive any messages prior to the MAS going offline, the Find me feature in offline mode will operate using the Find me rule that existed prior to the subscriber’s modifications.

To configure offline access:

  1. In the Voice Mail Configuration window, click the voice mail domain.
  2. Double-click Messaging.

    3. The system displays the Messaging - Voice Mail Domain window, with the Offline Access tab active.

  3. Configure the following fields on the Offline Access tab, as required:
    • Enable offline access to messages  Select this check box to allow the MAS to provide service for offline access to messages.
      • Note: If this check box is cleared, all other options on this tab are inactive.
    • Synchronize offline messages with remote store  To allow the MAS to update the offline access message store with the current call answer messages, select this check box.
      • Note: If this check box is cleared, all remaining options on this tab are inactive.
    • Offline Message Store  Enter the directory path of the offline access message store. If you need help determining where the message store should be, click Browse.

      • If you want your offline message store to reside on a machine other than an MAS, do the following before entering the directory path:

    • Start Windows Explorer.
    • From the Tools menu, select Map Network Drive...
    • In the Folder: field, type the name of the network machine and shared directory where you want offline access messages to be stored (for example: \\machineName\shareName)
    • Click Connect using a different user name.
    • In the Connect As... dialog box, enter a user name and password for an account that has permissions to the network shared directory you specified in Step 3.
    • Click OK.
    • Click Finish.

      • Now you can use the Browse button to select the directory path for the network shared directory you just mapped.

    • Time to store offline messages (Hours)  Enter the length of time, in hours, that the MAS should should store call answer messages in the message store. The default is 24 hours.
    • Time to store empty mailboxes (Hours)  Enter the length of time, in hours, that the MAS should save space for an empty mailbox in the message store. An empty mailbox indicates no message activity, but the mailbox still requires allocated space. The default is 72 hours.
    • Message store full synchronization interval (Minutes)  Enter the length of time, in minutes, that the MAS should wait between synchronization updates between the MAS and the message store.
    • Allow subscribers to access messages using the TUI  Select this check box to allow subscribers to access their messages using the TUI when the message store is offline.
  4. Click OK.

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