Creating a caller application

A caller application can be configured as a top level node that presents a set of menu options to the caller. For example,

“For Sales, press [1], for Technical Support, press [2], to end this call, press [#]”.

A caller application can also be a single node. For example, it may only play a greeting and transfer the caller. In this case, the caller application has only one node.

To create a caller application in Caller Application Editor:

Click Action > New > Caller application, or click the New icon

The system displays the New Caller Application dialog box.

Complete the following fields:

Application name Enter the name of the caller application. The Editor displays this name in the list of deployed applications when the application is deployed.

Application description Enter a short description of the caller application. The description provides the text that the system displays with the application properties.

Language Select the language for the caller application. The display lists all the languages installed with the system.

Design for VMD Select if you want to specify the voice mail domain where the caller application will be deployed. Values, such as the mailbox length, will be applied to the caller application. This information is not a prerequisite for building a caller application but is useful if you are editing caller applications offline and cannot easily access voice mail domain information.

Click OK.

The system displays the caller application as a node under Caller Apps.