Assigning a Transfer action

The Transfer action transfers a caller to either the operator, a mailbox, or an extension number.

Display the General tab.

Click Action type > Transfer.

Select one of the following:

Operator Transfers the caller to the operator. You configure the operator number in the Application tab of the caller application.

Mailbox Transfers the caller to a specified mailbox number. You must enter the mailbox number in the adjacent field.

Extension Transfers the caller to a specified extension number. You must enter the extension number in the adjacent field.

Click OK or Apply.