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Home   >   MAS Administration   >   Troubleshooting deployed caller applications

Troubleshooting deployed caller applications

Using the Application Analysis option, you can diagnose problems with caller applications that do not work as expected or discover problems before callers experience them. For example, you can identify mailbox associations to mailboxes that no longer exist in the voice mail domain and identify MASs in a voice mail domain that are running different versions of the same caller application.

Before you begin

By default, when analyzing caller applications, the Caller Applications Editor excludes subscriber mailboxes that refer to caller applications (known as “Front door” applications.) This is because the task of analyzing all subscriber mailboxes that refer to caller applications can take a considerable amount of time. If you want to include “Front door” applications in the analysis, you can change the analysis setting before running the Application Analysis tool.

To include “Front door” applications in the analysis:

  1. In the Caller Applications Editor left pane, right-click the Application analysis node.
  2. Click Properties.
  3. Select the Include “Front Door” application analysis check box.
  4. Click OK.

Analyzing caller applications

To analyze caller applications:

  1. In the Caller Applications Editor left pane, click the Application analysis node.
  2. Caller Applications Editor analyzes the caller applications in the voice mail domain. Depending on the number of applications, this can take some time to complete.

    When the analysis has finished, the system lists all the deployed caller applications in the voice mail domain in the right pane. If an icon is red, it indicates a problem with the caller application.

  3. To view the details of the analysis for a specific caller application, right-click the caller application, and then click Properties.
  4. Tip: If you want to copy this information to another application, click Copy to clipboard.
  5. Use the information in the Results area/Comments box to diagnose problems with the deployed caller application. The information falls into five categories:
    • Application deployment
    • Identifies MASs in a voice mail domain that are running different versions of the same caller application.

    • Association references
    • Identifies associations to mailboxes that no longer exist within the voice mail domain.

    • Mailbox references
    • Identifies references to mailboxes that no longer exist within the voice mail domain.

    • References from application
    • Identifies non-existent caller applications to which the caller application is attempting to transfer.

    • References to application
    • Lists the associations and mailboxes that refer to the caller application (“Front Door” mailboxes). This is useful for identifying caller applications that are not in use.

Note: If a caller application is used only by “Front Door” mailboxes, mailboxes used by the caller application are not identified unless you include “Front Door” applications in the analysis.