Hourly Statistics report contents

Date Displays the date for which report information is generated.

Time Periods Starting Displays the hourly time periods for which report information is generated.

Incoming Calls Displays the number of incoming calls for each hourly time period.

Failed Outgoing Calls Displays the number of failed outgoing calls for each hourly time period. For intercom paging, this refers to a busy or ring-no-answer extension. For calls placed on behalf of a client, this refers to a busy or ring-no-answer extension.

Note: This count does not include calls placed on behalf of a client for the following:

Playing messages

Recording greetings

Recording names

Outcalling when the call goes to the called extension’s mailbox coverage

Outgoing Calls Displays the number of outgoing calls for each hourly time period.