User Mailbox Statistics report contents

The User Mailbox Statistics report only includes mailboxes that have voice messaging activity during the specified time period.

The User Mailbox Statistics report provides the following information to help you monitor mailbox usage:

Mbox # The mailbox number for which report information is generated.

MailboxName The mailbox name for which report information is generated.

Incoming Calls Xfered to Ext

Total The total number of incoming calls to the extension associated with the mailbox.

Messages Left for User

Ext. Busy The number of voice messages left in the mailbox because the extension was busy.

Direct The number of voice messages left when calling the system directly, when the automated attendant is disabled.

Ext. RNA The number of voice messages left in the mailbox because the extension was not picked up.

By Subscribers The number of voice messages left by other subscribers.

Via QuickMsg The number of voice messages left using the Quick Message service, as set in the automated attendant. For information about configuring the automated attendant, see Voice Mail Domain Administration.

Via Xfer to MB The number of calls transferred directly to the mailbox of a subscriber, as set in the automated attendant. For information about configuring the automated attendant, see Voice Mail Domain Administration.

Other

Logons The total number of successful logons to the mailbox.

Abandoned The number of calls disconnected after reaching an unavailable extension without leaving a voice message, calling another extension, or transferring to the operator.

Note: There is one case in which an abandoned call is counted as successful. This is when a caller is put through to an extension but just before the recipient of the call has had the time to answer the call, the caller hangs up.