Managing port states

If you detect any port usage problems, you can change the status of a port as appropriate. If you have system administrator privileges, you can:

Disable a port

Make the port unavailable for incoming or outgoing calls. If the port is busy, this is not done until it is released.

If the Go off hook when port disabled option in the Voice Mail System Configuration application (General - PBXs page) is selected, the port is taken off hook when it is disabled.

Enable a port

Bring the port on hook and make it available for incoming or outgoing calls.

Disable a port immediately

Force the port to be disabled immediately, regardless of the activity currently taking place on that port.

Considerations

To use Port Monitor, you must have administrator privileges at a Windows NT level on the MAS, and you must be a member of the System Administrators access control list (ACL).

For information on setting up voice mail domain privileges, see Configuring voice mail domain security.

An administrator can also enable or disable a port using the General - Port page in the Voice Mail System Configuration application. Any changes made there are reflected in the Port Monitor application and vice versa.

If two administrators attempt to change the status of a port on the same MAS at the same time, only one change takes effect, and automatically overrides the other attempt. To avoid this situation, we recommend that you allocate a single machine for changing port states.