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MAS Alarm - CM CALLME 1

Level

Minor.

System Descriptor

CallMe is having trouble.

Description

This alarm indicates that there is a problem with the Call Me service.

The system generates this alarm whenever the “CallMe Failures” KPI (event ID 120) is incremented more than five times at an average rate faster than once every five minutes.

Repair Procedure

If there is no new alarm generated within a 15-minute period, then the system considers the alarm resolved and generates a resolved-alarm event.

If the system does not resolve the alarm automatically within a period of a few hours, contact your Avaya technical support representative for assistance.

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