MAS Alarm - VB VB 203

This alarm indicates that an attempt by the Avaya Voice Browser application for a Universal Resource Identifier (URI) resulted in an error response from the web server. The system Internet Information Server (IIS) software generates this alarm, when one of the following conditions exists:

The web content contains coding errors.

There is an internal conflict within the IIS software itself.

The Messaging Application Server (MAS) cannot contact the message store server (IBM Lotus Domino server).

When the configuration of the web application has been altered.

In the first three cases, when this alarm is generated, the system terminates the phone call in which it was generated, with a prompt to the effect that “I’m sorry, but this call is experiencing difficulty.” Other calls should be unaffected. If, however, an application configuration problem is causing it, then all calls coming in will experience the same response.

Repair Procedure

The repair/recovery procedure for this alarm depends on the initial cause, as listed above:

If the cause is that the web content contains coding errors, then this error will be generated for any call that attempts to access that web content. This will continue until the coding error has been corrected.

If there is an internal conflict within the IIS software, in most cases, the problem will correct itself with the next call. If not, then it may be necessary to reboot the system, which should correct the problem.

If the MAS cannot contact the message store server, in most cases the problem will correct itself with the next call. If not, then it may be necessary to reboot the system, which should correct the problem.

If the configuration of our web application has been altered, and all calls are having problems, then you must reinstall the system software.

If none of these actions correct the problem, then contact your Avaya technical support representative for assistance.

MAS Alarm - VB VB 203

Level

System Descriptor

Description

Repair Procedure