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MAS Alarm - VS COM 1

Level

Major.

System Descriptor

Voice Server Framework unable to load COM Configuration Manager. See windows event log for details.

Description

This alarm is raised when Voice Server Framework is unable to load the COM Configuration Manager. This problem typically occurs during boot-up. It means that the Messaging Application Server (MAS) software is not running correctly.

Repair Procedure

When this alarm is raised, the MAS automatically reboots, forcibly, not gracefully, to correct the problem. This alarm typically occurs during initial boot-up, and the automatic reboot usually resolves the problem.

If after rebooting the problem still exists, the system raises the alarm again, but the system does not automatically reboot again within 30 minutes. For more details about what is going on, you can check the event log. See MAS Event, Error & Alarm Logs.

If this happens, contact your Avaya technical support representative immediately, as this alarm indicates that you have no Messaging Application Server functions.

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