Modular Messaging Help

Home | Search | Site Index Print | Back | Fwd | Legal | Close

MAS Alarm - VS EXCEPTION 1

Level

Major.

System Descriptor

1299/1300 exception - the voice server has terminated the thread that caused the error.

Description

This alarm indicates that the MM Messaging Application Server service has terminated the thread that caused the error.

The system generates this alarm whenever the service generates more than ten exceptions with no specific handling code at an average rate faster than one every five minutes. When this alarm is generated, the system attempts to restart the MM Messaging Application Server service.

Repair Procedure

If you see this alarm, you must stop and restart the MM Messaging Application Server service. See MAS - Stopping and Restarting Modular Messaging Services.

When the service restarts successfully, then the system considers the alarm resolved and generates a resolved-alarm event.

If the system does not resolve the alarm automatically within a period of a few minutes, contact your Avaya technical support representative.

Top of page