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MAS Alarm - VS EXCEPTION 3

Level

Major.

System Descriptor

An exception was caught and handled. The caller/subscriber was disconnected. An MP was run.

Description

This alarm indicates that the MM Messaging Application Server service has caught and handled an exception. The system disconnected the caller or subscriber. The system also ran a maintenance procedure (MP) to stop and restart the MM Messaging Application Server service.

This alarm is generated by a Windows NT warning event 1772 or 1773. It generally indicates a software bug.

Repair Procedure

If the MM Messaging Application Server service restarts successfully, then the system considers the alarm resolved and generates a resolved-alarm event.

You should contact your Avaya technical support representative and let them know about it, even if the alarm is resolved.

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