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MAS Alarm - VS MAILBOX 1

Level

Major.

System Descriptor

Voice Server failed to create the monitor mailbox. See windows event log for details.

Description

This alarm indicates that the system failed to create the Monitor Mailbox. When this alarm is raised, the system runs an application that automatically and immediately busies all ports, thus effectively stopping all communications on the Messaging Application Server (MAS) and rendering it non-functional.

Repair Procedure

This problem requires a manual fix by qualified technical support personnel. If you see this alarm, contact your Avaya technical support representative immediately, as this alarm indicates that your MAS is not allowing any communications at all.

Once the manual fix has been applied, the repair procedure requires a reboot of the system, which should clear and resolve this alarm.

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