MAS Alarm - VS MWI 1

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MAS Alarm - VS MWI 1

Level

Minor.

System Descriptor

MWI is having trouble.

Description

This alarm indicates that there is a problem with the MM Message Waiting Indicator service.

The system generates this alarm whenever the MWI Failures KPI (event ID 1434) is incremented more than five times at an average rate faster than once every five minutes.

Repair Procedure

The system is designed to restart the service whenever there is a failure. If it does so, and there is no new alarm generated within a 15-minute period, then the system considers the alarm resolved and generates a resolved-alarm event.

Although there is no repair procedure for this alarm, you can locate and view more detailed information about the failure by checking the Event Viewer Application log:

Click the Start > Programs > Administrative Tools > Services menu command to start the Services monitor.

In the Tree pane, select Event Viewer (Local), expanding the tree if necessary.

Double-click Application.

The system displays the Application log.

Locate the most recent entry for a 1434 event.

If the system does not resolve the alarm automatically within a period of a few hours, contact your Avaya technical support representative for assistance.

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