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MAS Alarm - VS PERF 1

Level

Warning.

System Descriptor

Delayed Interaction Alarm.

Description

This alarm indicates that too many callers are experiencing delays while interacting with the system. An internal monitor checks the system every 15 minutes, and if three of these checks within an hour indicate that more than 1% of calls have experienced delays, the system generates this warning.

Repair Procedure

There is no repair procedure for this warning. This alarm could be generated simply as a result of heavier than normal system traffic. Once the system indicates that fewer than 1% of calls are experiencing delays again, then the problem is considered resolved and the system automatically generates a resolved-alarm event.

If you are seeing an excessive number of these warnings or they are not resolved within a reasonable amount of time, then you should contact your Avaya technical support representative for assistance.

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