MAS Alarm - VS RHETORIX 1

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MAS Alarm - VS RHETORIX 1

Level

Minor.

System Descriptor

Failed to restart telephony board drivers.

Description

This alarm indicates that the Rhetorix drivers have not started.

You can locate and view more detailed information about this failure by checking the Event Viewer Application log:

Click the Start > Programs > Administrative Tools > Services menu command to start the Services monitor.

In the Tree pane, select Event Viewer (Local), expanding the tree if necessary.

Double-click Application.

The system displays the Application log.

Locate the most recent entry for a 1099 event.

Repair Procedure

When this alarm is raised, the system responds by attempting to stop and restart the Rhetorix drivers. If successful, then the system considers the alarm resolved and generates a resolved-alarm event.

If the system cannot successfully stop and restart the Rhetorix drivers, you can try performing a manual shutdown and reboot of the system.

If this still does not resolve the problem, contact your Avaya technical support representative for assistance.

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