MAS Alarm - VS VOICE 1

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MAS Alarm - VS VOICE 1

Level

Major.

System Descriptor

An error occurred while restarting telephony board drivers. See windows event log for details.

Description

This alarm indicates that the MM Messaging Application Server service has stopped repeatedly for some reason, or it has failed to restart. When the service first fails unintentionally, the system attempts to restart it automatically. This alarm is raised only after one such system automatic restart of the indicated service has failed within a 30 minute period.

This alarm is related to the MT ABS_PROC 1 alarm. See MAS Alarm - MT ABS_PROC 1.

Repair Procedure

When this alarm is raised, you can locate and view more detailed information about the failure by checking the Event Viewer Application log:

Click the Start > Programs > Administrative Tools > Services menu command to start the Services monitor.

In the Tree pane, select Event Viewer (Local), expanding the tree if necessary.

Double-click Application.

The system displays the Application log.

Locate the most recent entry for a 1242 event.

If the system does not resolve the alarm automatically within a period of a few minutes, contact your Avaya technical support representative for assistance.

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