MAS - Operation History Viewer Window

Using the Operation History Viewer, you can view events generated by voice mail system activity and logged in the operation history database. By creating a “session”, you restrict the number of events to only those that meet your criteria. You can view live events as they are added to the operation history database, or view historical events.

This chapter describes the Operation History Viewer screens and the controls within those screens.

Launching the Application

Operation history collection is enabled for the voice mail domain. See MAS - OHV - Enabling the Collection of Operation History Events.

The Operation History Viewer data source references the operation history database on the tracing system machine. See MAS - OHV - Selecting a Data Source & ODBC Tracing.

On your Windows desktop, click the Start > Programs > Avaya Modular Messaging > Operation History Viewer menu to launch the Operation History Viewer window.

The Operation History Viewer Toolbar & Menus

Creating or Opening a Session

Sessions can be created, or existing session files can be opened. The events then appear in the grid of the main Operation History Viewer window.

File > New Launches the Session Properties dialog box. You can then create a new live or historical session. See MAS - OHV - Session Properties Dialog Box.

File > Open... Launches the standard Windows Open dialog box. You can open live or historical sessions from one of two formats:

Session Files (*.SSN) Contains only a session's properties. You can modify the properties to create different event viewing scenarios.

Snapshot Files (*.SNP) Contains a session's properties and the event data matching these properties. The system purges the operation history database periodically. However, a snapshot file keeps the event data for as long as you require.

The Operation History Viewer Grid

The grid displays the details of the events in the current session. You can use the mouse to resize the columns. On starting, the Operation History Viewer remembers the last resized position of each column.

The following list is the default display of columns in the grid. If you wish, you can reorder or remove some of the columns, via the Options dialog box, Columns tab. See MAS - OHV - Options - Columns Tab.

Date Displays the date the event occurred.

Time Displays the time the event occurred.

Object Displays the system component that generated the event. For example, the Telephone User Interface.

Event Displays the event identifier.

Type Displays the severity of the event.

Call-Id Displays the call identifier.

Message Application Server Displays the name of the MAS on which the event occurred.

Information Displays the description of the event.

Port Displays the port identifier, if any, associated with the event.

Mailbox Displays the mailbox identifier, if any, associated with the event.

Directory Search Key Displays the search key identifying the user’s mailbox on the message storage server (IBM Lotus Domino server).

Studying Events in the Grid

You can use these commands to study the details of an event selected in the grid. If you are viewing a live event feed, you can pause it, to make it easier to select an event.

File > Pause Pauses a live event feed. You can then scroll through the events.


Notes: If you do not pause a live feed view when scrolling events in a live session, your view moves to the end of the event list each time a new event comes in. You can pause a live view for a maximum of 200 seconds. If you exceed this time, then you must restart the live view session. When you click New, Open, Save, Save As, Session Properties..., or Event Properties... from the File menu, the application automatically pauses the event feed. Once the action is complete, the application resumes the event feed without any loss of events generated during the action.

File > Event Properties Opens the Event Properties dialog box. This displays the details of the selected event. See MAS - OHV - Event Properties Dialog Box.

File > Resume Resumes a live event feed that has been paused.

Saving a Session

File > Save Saves the session using the standard Windows method. You can select to save in one of two formats:

Session Files (*.SSN) Saves only a session's properties. You can modify the properties to create different event viewing scenarios.

Snapshot Files (*.SNP) Saves a session's properties and the event data matching these properties. The system purges the operation history database periodically. However, by creating a snapshot file, you can keep the event data for as long as you require.

Exporting Events

You can also export operation history events to view, query and search the data using alternate tools, for example, text editors and database querying tools. For this procedure, see MAS - OHV - Export Operation History Events Dialog Box.