VMSC - MAS - Telephony Interface Dialog Box (Set Emulation)

This topic describes how to use the Telephony Interface dialog box to configure ports, if you are using Digital Set Emulation (DSE) integration.

You can set the playback volume and configure the number of ports that connect the MAS with the Private Branch Exchange (PBX). You can enable ports and configure properties for each of them.

The Telephony Interface dialog box has either one or two tabs, depending on your configuration. There is always a General tab, as described in this topic below.

Automatic Call Distribution (ACD) is a form of integration available only with NT M-1 switches using Digital Set Emulation integration. You can use the ACD tab, to configure settings for agent-based ACD and position-based ACD. See VMSC - MAS - Telephony Interface - ACD Tab (Set Emulation).

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain.

Click Message Application Servers.

Click on the MAS you want to configure.

Double-click the Telephony Interface.

The system displays the Telephony Interface dialog box for the selected MAS with the General tab selected.

Note: If the Set Emulation telephony interface is not already active, click the down arrow and click Make Active.

To configure Telephony Interface General Set Emulation properties, complete the following fields:

Playback Volume Enter a value for the playback volume. The range is -8 (minus 8) through 8, and the default is 2.

Avaya recommends that you enter 2 for 30-port, 24-port, 8-port, or 4-port cards.

Maximum Concurrent Calls Enter the number of ports that connect the MAS to the PBX. The default is set during installation.

Configure the port fields listed in the grid:

Enable or disable ports, as required, by selecting or clearing the check boxes to the left of each port. All ports are selected by default.

Port The port number is read only.

Extension Enter the extension number associated with the MAS port. The extension number is required only if you are using linear chain integration with set emulation. You can enter up to ten digits.